Help & Legal

Product help and how-to questions

For questions about the compliance wizard, your generated documents, or Martyn's Law requirements, use the in-app assistant — a chat widget that becomes available after you unlock your compliance pack. It can guide you through every step and answer questions in plain language, drawing on official Home Office statutory guidance.

Contact us in writing

For UK GDPR requests (subject access, correction, deletion, data portability), complaints, requests to reset your fair usage allowance, or any other matter you would rather put in writing, email us at:

We aim to acknowledge written enquiries within 10 working days of receipt, though this is an aim rather than a guarantee and busy periods or postal delays can make it longer. Valid UK GDPR requests are answered within one month of receipt, as required by law — extendable by up to two further months for complex or repeated requests, in which case we’ll tell you within the first month and explain why. If you are not satisfied with our response to a data protection matter, you may complain to the Information Commissioner’s Office at ico.org.uk.

Please note this is not a live or same-day channel. For quick product and how-to questions the in-app assistant will get you an answer faster. You can also write to us by post at Flexpublisher LTD, 424 Margate Road, Westwood, Ramsgate, Kent, CT12 6SJ.